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Customer Service - Contact

Tidewater Customer Service

Register for Tidewater Membership Today
Free membership, leveraged cost savings and no commitment levels are among the many advantages of Tidewater membership.
  Membership 'How-To'
  Tidewater Group Purchasing is dedicated to helping you get the most from your Tidewater Membership. The following resources are provided for your convenience. Should you require immediate assistance, please do not hesitate to contact us.

Online Support
Many questions can be easily answered by browsing our Online FAQ, or accessing online help documentation for specific services .

Territory Manager Support
For inquiries and personal assistance, please contact your Tidewater Territory Manager.

Tidewater Corporate Office Support
For general inquires, please contact Tidewater Systems:

Hours: Mon.-Fri., 7:30am-5:00pm
Main: 410-347-9256
Toll Free: 800-638-9008
Fax: 410-385-4367

Supplier Problem Report
Members can utilize the Supplier Problem Report as a method of communicating problems to the supplier and to Tidewater to assist with problems. To submit the report please click here to download the Supplier Problem Report form in PDF format.

Vendor Affiliation Document
To change or add to your vendor affiliation, please click here to download the vendor affiliation form in PDF format. Please be certain to affix your facility letterhead on the form and fax your form to Tidewater at (410) 385-4367.